Progyan Sharma

Principal DevOps Analyst & Production SRE | Service Owner

Greater Chicago Area, IL
469.258.3038
progyansharma@gmail.com
linkedin.com/in/progyansharma
Results-oriented Site Reliability and Production Operations leader with 20+ years driving high-availability transaction, payment, billing, collections, credit, and financial operations platforms in complex enterprise ecosystems. Proven expertise in 24×7 operations, Tier 2/Tier 3 incident governance, post-migration stabilization, and compliance-driven automation using Splunk, PagerDuty, AWS, OpenShift, Python, and Shell.
20+
Years Enterprise IT
5M+ & 3.5M
Subscribers Migrated
40+ hrs/wk
Operational Toil Automated
2026
Disrupt-A-Thon Award Winner

Core Expertise

24x7 SRE & Service Ownership
Payments, ACH & CyberSource
Amdocs CES 8.1 & Ensemble
AWS (Solutions Architect & SysOps)
OpenShift & Kubernetes
Splunk (SLI/SLO) & PagerDuty
PCI / SOX / NACHA Compliance
Python, Shell & CI/CD Hardening
Agentic AI Workflows

Key Achievements & Production Scale

Telecom Billing Modernization

Contribute to the US Cellular to T-Mobile consolidation strategy for 3.5M accounts across customer, payment, and transaction-history domains. Previously led post-cutover operations for 5M+ subscribers transitioning to Amdocs Enabler CES 8.1 with zero unplanned downtime.

Scale: 5M+ Accounts • Zero Downtime

Agentic AI Innovation (2026)

Architected and built an agentic AI prototype for automated billing-anomaly detection, pattern clustering, and automated resolution workflows — recognized with an Honorable Mention in the T-Mobile Disrupt-A-Thon Episode 2.

Award Winner • T-Mobile Disrupt-A-Thon

Payment Ecosystem & Compliance

Production Service Owner for payment, credit, collections, and AR journaling platforms. Coordinate across banking partners, CyberSource, and card gateways to resolve exceptions and enforce PCI-DSS, NACHA, and SOX standards.

Fintech • Card / ACH / Lockbox

Enterprise Observability & SLI/SLO

Established real-time Splunk dashboards, PagerDuty alerting matrices, and standardized incident playbooks for EOD, collections, and journaling workflows, slashing MTTR and streamlining Tier 2/Tier 3 escalations.

Splunk • PagerDuty • MTTR Reduction

Operational Automation & Toil Elimination

Designed and deployed Python and Shell automation suites for proactive reconciliation, automated validation checks, and operational health gates, eliminating 40+ hours per week of manual effort.

Toil Reduction: 40+ Hours/Week

Cloud & Microservices Delivery

Hardened Jenkins CI/CD pipelines to mitigate deployment risks, supported containerized services deployed on Red Hat OpenShift (Kubernetes), and developed microservice notification components with Node.js and Kafka.

AWS • OpenShift • Jenkins CI/CD
View Full Resume Connect on LinkedIn