Progyan Sharma

Principal DevOps Analyst

Greater Chicago Area, IL
469.258.3038
progyansharma@gmail.com
linkedin.com/in/progyansharma

Professional Summary

Results-oriented IT professional with 20+ years of telecom experience in billing, payments, and platform reliability. Proven expertise in Amdocs Enabler CES 8.1 and Ensemble, leading large-scale migrations, PCI/SOX/NACHA compliance, and 24×7 operations. Strong background in observability and incident automation using Splunk, PagerDuty, Python, and Shell, driving faster recovery and operational excellence. Skilled in AWS, DevOps, CI/CD, and governance. Recognized for cross-functional collaboration, vendor management, and automation that enhances reliability and customer experience in telecom ecosystems.

Technical Expertise

Cloud & DevOps
AWS (Certified Solutions Architect, SysOps Administrator), Kubernetes (CKAD in progress), OpenShift, CI/CD (Jenkins, GitHub)
Automation & Programming
Python, Shell Scripting, Node.js, SQL, REST API, Java, Kafka, Microservices, LoopBack4
Observability & Production Operations
Splunk, PagerDuty, Jira, SLA Management, On-Call, Incident/Problem Management, RCA, ITIL, Dynatrace
Databases
Oracle, MongoDB
Compliance & Security
SOX, PCI, NACHA, IT Audits
Operating Systems
Linux (RedHat), HP-UX, Windows
Domain Expertise
Billing & Payment Systems (Amdocs Enabler CES 8.1, Amdocs Ensemble, Payment Processing), Telecom Operations

Professional Experience

Principal DevOps Analyst
T-Mobile (formerly US Cellular Systems), USA
December 2024 - Present
  • Lead production operations for payment and collections systems, ensuring compliance with PCI, NACHA, and SOX standards through automation and vendor collaboration.
  • Optimize 24/7 incident response with Splunk and PagerDuty, actively participating in on-call rotations to reduce mean time to resolution (MTTR) through automated workflows.
  • Lead Python and Shell scripting initiatives to streamline operational efficiency and enforce regulatory controls.
Lead DevOps Analyst
US Cellular, USA
July 2021 - December 2024
  • Designed and deployed Splunk observability dashboards for real-time monitoring of revenue-critical systems, automating manual processes.
  • Led enterprise-wide initiatives to enhance system reliability and scalability, mentoring cross-functional teams and guiding technical strategy.
  • Acted as a technical lead for billing system enhancements, guiding enterprise initiatives.
Senior DevOps Analyst
US Cellular, USA
December 2016 - July 2021
  • Developed and implemented monitoring tools to improve system performance and billing accuracy, collaborating with accounting teams for reconciliation.
  • Led automation efforts for operational tasks, reducing manual effort and improving SLA adherence.
Senior Technical SME
US Cellular, USA
October 2015 - December 2016
  • Supported billing platforms, establishing automated monitoring frameworks to enhance system reliability.
  • Provided technical expertise for billing system transitions, ensuring seamless operations and compliance.
Tech Manager
Tech Mahindra Americas Inc, USA
2012 - 2015
  • Led AT&T testing and US Cellular billing migration, automating tasks with Shell/PL/SQL.
Product Manager
Tech Mahindra Ltd, India
2005 - 2012
  • Provided Tier 2 production support for AT&T billing systems, leading a team to ensure high availability using ITIL-based service management practices.
Computer Programmer
CAPART, India
2002 - 2004
  • Maintained Unix/Oracle-based PIMS and developed SQL funding reports.

Key Achievements

Billing Modernization

Led post-migration operations for 5M+ customers transitioning from Amdocs Ensemble to Enabler CES 8.1 with zero downtime, automating patch validation and safeguarding billing accuracy.

Payment Compliance

Built Node.js microservices to enforce Visa mandates and ensure PCI compliance via CyberSource.

Observability Enhancement

Shifted system monitoring from Linux/shell to Splunk dashboards with PagerDuty alerts, cutting detection and response times.

A2P Message Delivery Platform

Developed an email notification module and contributed using Node.js/LoopBack 4/Kafka/Spring Batch microservices for partner management and billing automation.

Operational Automation

Designed Python/Shell scripts for proactive monitoring and reconciliation, reducing manual effort by 20%.

Cross-Functional Collaboration

Treasury & Vendor Partnership

Partner with Treasury and vendors to ensure PCI/NACHA compliance and resolve audit issues effectively.

QA/Testing Coordination

Collaborate with QA/testing teams to triage defects and strengthen test coverage for billing systems.

Global Delivery Management

Coordinate US-India delivery for multi-vendor billing and payments reliability initiatives.

Education & Certifications

Master of Computer Application
Assam Engineering College, University of Guwahati, India
1999